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Plans and Prices
Starter
Premium
Enterprise
Enterprise Plus
Number of concurrent users
Up to 3
Up to 10
Up to 30
More than 30 users
Application support
Yes
Yes
Yes
Yes
Initial response time
(during business hours)
16 hours
12 hours
8 hours
1 hour
Business hours
09:00 to 17:00
09:00 to 17:00
09:00 to 17:00
00:00 to 23:59
Working days
Monday to Friday
Monday to Friday
Monday to Friday
Monday to Friday
Email support
Yes
Yes
Yes
Yes
Telephone Support
No
No
Yes
Yes
Red line (critical)
No
No
No
Yes
Backup retention
7 days
7 days
7 days
30 days
Storage
Up to 100GB
Up to 200GB
Up to 300GB
Above 300GB
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